Running Time: 59 minutes
Regular listeners to the Thriving Dentist Show will remember when Gary had Travis Frederickson as a guest to discuss his book: The Patient Experience: 4 Lessons From Disney to Dentistry. As a result of that interview and the massive interest from our listeners, Gary & Travis just completed a two-day course at Disneyland titled; ‘Disney to Dentistry’. This interview is a summary of the experiences Gary & Travis had teaching this course to Dentists & Team Members throughout the US & Canada. In this interview Gary & Travis discuss; The 3 ‘R’s that are the core of the Disney Experience; Respond, Return & Refer, why good enough is NOT good enough any more, the culture of Disney and how that applies to dentistry, why ‘Excellence’ must be your standard, Disney ‘guestology’ tips that can be applied to dentistry and how to create a positive emotional experience for your patients. In the interview, Gary & Travis announce that due to the interest of our listeners they will be doing two Disney to Dentistry courses in 2018; March 2-3 in Orlando, FL and September 28-29 in Anaheim, CA. Consider this an invitation to come join us!
Link to the previous interview with Travis:
‘Lessons from Disney on Creating an Amazing Patient Experience’
Travis’ email address:
Link to the 2018 ‘Disney to Dentistry’ courses
If you would like more information about the 2018 ‘Disney to Dentistry’ courses please send an email to firstname.lastname@example.org and enter Disney in your email subject line