Comments for Takacs Learning Center

Comment on Is Customer Service Dead? by Gary Takacs

Gary Takacs — Wed, 22 Feb 2012 16:31:06 +0000

Mary Beth is absolutely right on when she states that dental offices need to have at least 40 hours per week of phone coverage. It’s OK in my experience to only work 30-32 hours per week clinically, but the phones need to be covered at least 40 hours per week. Too many opportunities are lost otherwise! I strongly recommend Mary Beth’s company (www.DentalSupportSpecialties.com) as a resource to provide that coverage on your off days.

Comment on Is Customer Service Dead? by Dr. Ann Marie Gorczyca, Orthodontic Specialist

Dr. Ann Marie Gorczyca, Orthodontic Specialist — Wed, 22 Feb 2012 14:18:16 +0000

Also wonderful to have someone answering the phone during lunchtime. Here’s to the pursuit of outstanding customer service! Thanks!

Comment on Is Customer Service Dead? by Judy Poniatowski

Judy Poniatowski — Tue, 21 Feb 2012 21:53:12 +0000

Perfect Can’t wait to share with my team

Comment on The Most Important Tip In Setting Your Fees by Bruce Hagelthorn

Bruce Hagelthorn — Sat, 18 Feb 2012 15:08:29 +0000

Wow, Gary, I don’t know what to think. I used to charge like this fine artist and craftsman, but then I was encouraged to charge “what I am worth.” I set my fees at (only) the 60% level of NDAS-a fee setting service that many practice coaches and consultants use–which was significantly higher than what I had been charging. And I did this in increments over a year period. I had dozens of patients whom I had been seeing for years leave because “your fees are too high.” Gary, truly I believe that overall this worked out for a loss. The gain I received from increasing my fees was more than countered by the loss of patients. Perhaps I am an exception or an outlyer, but I thought I would comment to you on this article and my experience. If you have any thoughts or comments, I would appreciate hearing them. You may remember, I spent an hour on a phone meeting with you to decide if I would like to use your coaching services. I respect you quite a bit. Thank you.

Comment on TDS006 : Mastering Social Media Marketing: The New Frontier with Jack Hadley by dentist marketing

dentist marketing — Sat, 18 Feb 2012 07:02:55 +0000

Yes! Finally someone writes about facebook.

Comment on The Time is NOW! by Kirsten Jarvi, RDH, BS

Kirsten Jarvi, RDH, BS — Thu, 16 Feb 2012 23:53:29 +0000

Wonderful blog Dr. Takacs it is when we recognize the oral health and overall wellness of a person we are taking prevention to a whole new level. Oral medicine and collaborating with others outside of Dentistry benefits life long learning and prevention. Cardiologists, Immunologists, Endocrinologists integrative medicine practices is really key to understanding and building value through education in dentistry and dental hygiene…Its all in the education. Wonderful job with your pod-casts and using social media to get the word out…Keep it coming! Let’s also start with us, and increase CAMBRA into practice. We have the ability to minimize caries lets do it, it works! Everyday CAMBRA should be applied and used.

Comment on The iPad in Your Practice by David Maloley

David Maloley — Fri, 10 Feb 2012 17:56:38 +0000

I couldn’t get the Spear Education link to work. Do you know another way I can get to that video.
Thanks for the great info!

Comment on Patients don’t care how much you know until they know how much you care! by Dr. Ann Marie Gorczyca, Orthodontic Specialist

Dr. Ann Marie Gorczyca, Orthodontic Specialist — Fri, 10 Feb 2012 14:28:40 +0000

Great article. I enjoyed the comment above. Being originally from Massachusetts I can relate that there are regional differences in social ettiquette. I think this is fantastic advice for dentists in California which is a friendly, relaxed, and social place. Perhaps we can spread a little California or Arizona “caring” throughout the rest of the country! Great advice!

Comment on Are Good Times Ahead? Hint: YES! by Tom Owens - 1-800-DENTIST

Tom Owens - 1-800-DENTIST — Wed, 08 Feb 2012 19:32:57 +0000

You’re definitely on to something. A corner has definitely been turned judging by the record number of consumer calls 1-800-DENTIST received in January. 2012 is off to a wonderful start and promises to be a great year for dentists in virtually every market.

Comment on Patients don’t care how much you know until they know how much you care! by Pamela Waterman

Pamela Waterman — Wed, 01 Feb 2012 16:37:16 +0000

It really amazed me the first time a dentist did this for me, after I had moved to Oklahoma from Boston. I thought perhaps it was just the difference in East Coast vs Midwest/South, but I find that now that I’m in Arizona, it’s done here, too. Hopefully Boston has now caught on – it’s a fabulous gesture that means so much, whether it’s for an adult or child. Great advice.