Happy Patients!

October 20, 2011  | Posted by: Gary in Practice Building Strategies  |  no Comment

Last week we received the following note from a patient:

 

“You are an artist, not a dentist in my eyes!  Fantastic job and thank you very much.  You and your team have made this experience so enjoyable, that I don’t have a fear of coming to see “the dentist” anymore.  For years, I would have to talk myself into it weeks before, or as you can see, not go at all.  After the first visit with you and your team, you all made me feel so welcome and your genuine concern made me at ease and I immediately trusted you on that first visit. I knew I would be safe and you were there to help me.  What an amazing job you have done changing my perception of dentists and my fantastic new upper grill, and can’t wait for you to finish your masterpiece when we take care of my bottom teeth next year.”

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Six Goals for Your Radar Screen

October 18, 2011  | Posted by: Gary in Practice Building Strategies  |  no Comment

When I first started in the dental profession someone wrote the book titled, How to Have the $100,000 Practice. Now, with inflation being what it is there are many speakers and consultants giving courses on how to have the $Million Dollar Practice, as if that achievement represents some sort of holy grail.  While the $Million Dollar Practice (or greater!) might indeed be a meaningful goal for you, here are six specific objectives that I would suggest have even more relevance for you: 

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Creating Value!

October 13, 2011  | Posted by: Gary in Practice Building Strategies  |  no Comment

Perhaps the biggest challenge we have in dentistry is creating value for the care provided. People will pay for things they value and likewise, patients will keep appointments for the things they value. While there can be many reasons for cancellations and no-shows, at the most fundamental level the reason patients cancel or no-show appointments is that they really don’t value the care they receive.

 

I know this sounds harsh, but it is a fundamental truth. Creating value should be a continuous exercise in your practice where you and your team members are constantly striving to help patients understand the value of great oral health.

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Missed Appointment Letter For Dentists

October 11, 2011  | Posted by: Gary in Practice Building Strategies  |  no Comment

“You train people how to treat you.”

                                                 -Dr. Phil

 

Many dental offices are reporting that it is more difficult than ever to keep the schedule filled. Patients can be more likely today to cancel or fail their appointments. However it does not have to be this way! You can train your patients to value their appointments in your office.

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Huddle or Muddle

October 06, 2011  | Posted by: Gary in Practice Building Strategies  |  no Comment

“Failure to prepare is preparing to fail.”

 

              -Coach John Wooden

 

Holding a very brief team meeting at the beginning of every day is absolutely necessary if your practice is going to achieve peak performance!! I cannot emphasize this point enough.

 

Every successful practice I have ever worked with not only conducts a morning huddle each and every morning, but they have mastered the morning huddle as a means of making the most out of every day.

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