Tips to Reduce Hygiene Cancellations & No-Shows

February 28, 2012  | Posted by: Gary in Practice Building Strategies  |  no Comment

Dr Phil“You train people how to treat you.”

                                          -Dr. Phil

 

Dr. Phil is right on! Let’s face it, hygiene cancellations & no-shows are an epidemic in dental practices everywhere. I wish I had the magic pixie dust I could sprinkle on your practice and eliminate this problem once and for all, but I don’t. However I can share some techniques that have worked for my dental office and client practices alike. Perhaps the best place to begin it to understand that at least part of the problem lies with us. Let me explain.

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Is Customer Service Dead?

February 21, 2012  | Posted by: Gary in Practice Building Strategies  |  6 Comments

5 StarOn occasion I will invite guests to write a blog post. Today, I have invited Mary Beth Bajornas (www.DentalSupportSpecialties.com) to share her perspective on dental customer service. Mary Beth is an awesome resource and I’m happy to introduce her to you! Keep Smiling!

Customer service sure seems dead, doesn’t it? Customer service, GOOD customer service to me, is being able to positively connect with a service or care provider when I need them, be treated with kindness and respect and have my needs taken care of promptly with no hassles.

 

How many times have you called a service provider during normal business hours and been treated to the following?

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The Most Important Tip In Setting Your Fees

February 16, 2012  | Posted by: Gary in Practice Building Strategies  |  3 Comments

Dental CostsDetermining an appropriate fee schedule can be one of the most important factors in your practice profitability. There are many variables that should be considered when setting your fees and ultimately you will have to decide what each service is worth in your practice. There are practical factors related to setting your fees and there could also be emotional elements as well. This is a lesson I learned while I was still in college.

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Are Good Times Ahead? Hint: YES!

February 08, 2012  | Posted by: Gary in Practice Building Strategies  |  1 Comments

 

Good betterI see mixed economic signals. Housing prices are down and unemployment numbers are still too high, yet people seem to be spending money on things they value. Is it possible that we are beginning to turn the corner regarding consumer spending on dental care? Call me an optimist, but I believe so!! While our practice is a general dental practice, Dr. Nielson has advanced training in cosmetic dentistry and complex care cases. When the economy started to decline, we also experienced a decline in these bigger cases. This is all very predictable. We managed to not only survive the soft economy but we were able to grow by focusing on the general dental elements of our practice. I saw the very same situation with many of our clients. Things are changing.

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Patients don’t care how much you know until they know how much you care!

February 01, 2012  | Posted by: Gary in Practice Building Strategies  |  2 Comments

Dr. Omer Reed shared that quote with me many years ago. It’s as true today as it was then. One of the things that make dentistry such a unique and gratifying profession is the personal relationship we have with our patients. Patients are not just anonymous customers, but they become part of the fabric of our lives and we become an important part of their lives. Unique, wonderful, and challenging all at the same time!

 

Patients will respond much better to any of our suggestions if then truly feel that we care about them. They will be more likely to accept treatment and more likely to keep their appointments if they feel that we genuinely care about them. I don’t believe that caring about them can be faked. Rather it must be sincere. Here is a tip that will help you demonstrate how much you care about your patients.

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